PRIVACY POLICY

Your privacy is important to us. At Mr.Wotter, we are committed to protecting your personal data and ensuring transparency in the use of your information. This Privacy Policy describes how we collect, use, share, and protect your personal data when you visit our website or use our services, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27 (General Data Protection Regulation - GDPR), and applicable Portuguese legislation.

Company Information:

• Commercial Company: Imparcialómega, Lda

• NIPC: 518075079

• Headquarters: Rua de Goa, 39, Armazém A, 2690-355 Santa Iria de Azóia, Concelho de Loures, Distrito de Lisboa

• Phone: 936226574

• Email: geral@mrwotter.com

• Website: www.mrwotter.com

1. Collection of Personal Data

We collect different types of personal data, including:

• Identification Data: Name, address, phone number, email address.

• Navigation Data: IP address, browser type, pages visited, visit duration, and other navigation information.

• Payment Data: Credit/debit card information and other data necessary to process payments with Mr.Wotter.

• Communication Data: Contact history via email, phone, or other forms of communication.

• Preference Data: Preferences and history of services used.

2. Use of Personal Data

We use your personal data for various purposes:

• Service Provision: To process and manage your cleaning and upholstery treatment requests.

• Communication: To send updates, respond to inquiries, and provide information about promotions and offers, based on your consent when necessary.

• Service Improvement: To analyze and improve the quality of our services and the user experience on our website.

• Legal Compliance: To comply with legal and regulatory obligations.

3. Sharing of Personal Data

We do not sell, rent, or trade your personal data with third parties. We share your data only under the following circumstances:

• With Suppliers and Partners: To process transactions and provide services on our behalf, always under strict confidentiality conditions.

• Legal Compliance: When required by law, regulations, or legal processes.

• Protection of Rights: To protect the rights, property, or safety of Mr.Wotter, our clients, or the public.

4. Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration. Our measures include:

• Encryption: Using SSL encryption to protect data transmitted online.

• Access Control: Limiting access to personal data to authorized employees and suppliers.

• Monitoring: Regularly monitoring our systems to prevent and detect threats.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for compliance with legal obligations, dispute resolution, and enforcement of our agreements.

6. Data Subject Rights

Data subjects have the following rights:

• Right of Access: You can request a copy of the data we hold about you.

• Right of Rectification: You can request the correction of incorrect or incomplete data.

• Right to Erasure: You can request the deletion of your personal data, except when retention is necessary to comply with legal obligations.

• Right to Restriction of Processing: You can request the restriction of the processing of your data under certain circumstances.

• Right to Object: You can object to the processing of your personal data for reasons related to your particular situation.

• Right to Data Portability: You can request the transfer of your data to another entity.

To exercise these rights, please contact us at geral@mrwotter.com.

7. Cookies and Similar Technologies

We use cookies and other similar technologies to improve the functionality of our website and user experience. You can manage your cookie preferences through your browser settings.

8. International Data Transfers

Your personal data may be transferred and stored outside the European Economic Area (EEA). We ensure that such transfers are made in compliance with Regulation (EU) 2016/679, using standard contractual clauses or other appropriate safeguards.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. We will post any changes on this page, and if the changes are significant, we will notify you by email or through our website.

10. Contact

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at geral@mrwotter.com.

Effective Date: June 1, 2024.

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